FAQ - Svar på ofte stillede spørgsmål

You can order the book in the library catalog or at www.bibliotek.dk.

When the book is ready for pickup, you will receive an email notifying you where and when you can pick it up.

As a public user of SDU Library, you have access to our electronic resources when you are at the library.  

Find a specific article in full text from our electronic journals

• Start on the website of the University Library of Southern Denmark: www.sdu.dk/library
• Click on “Electronic Journals” under the search box
• Search the journal title for example. Administrative science quarterly
• Select the journal - if several entries are selected, the access will cover the year of the article
• On the page of the journal, you "click" your way to the right year and number (shown in the reference)
• Always print in PDF format if possible, as it exactly matches the printed version of the article

Do you need help?
If you have trouble finding the articles, you are always welcome to contact the staff at the library infosal@bib.sdu.dk or 65502622.
If you have trouble accessing the articles, please contact the Licensing Office at email e-tss@bib.sdu.dk or at 6550 2632.

See Instructions for access to electronic materials here.

Need additional help: See our FAQ - or write to e-tss@bib.sdu.dk / call 6550 2632.

Call the librarian at 6550 2622, write to infosal@bib.sdu.dk or fill out this form.

Questions about loans and passwords etc. are answered by phone 6550 2611 or write to udlaan@bib.sdu.dk

You can pay via MobilePay to no. 650682. Please write your lending card number under "Add comment".
You can also transfer by bank. Transfer to reg. no.: 4366, account number: 1146440. Write your name and lending card number in "message to recipient".
Note that the deposit can only be seen on your library status when the payment is registered at the library's account.

If you have questions regarding bills / fees contact:  udlaan@bib.sdu.dk

There may be several reasons why the journal is inaccessible:

1. We do not have a subscription to the journal 

   Use the request form to order a printed copy of the article. 
   If the title can be found at another Danish library, the copy will normally arrive within 2-3 days.

2. We have a subscription to the printed version of the journal, but no online access

   You can see if we have the journal in print via Summon. You can borrow the printed journal or order a copy of the article in print via the request form.  

3. We used to have online access to the journal 
   In our list of electronic journals you can see which titles and volumes we have online access to.
   Please contact e-tss@bib.sdu.dk (phone 6550 2632) if the missing access is caused by a technical problem. Remember to describe what you are trying to access and the error you have encountered.  

Please note that we, as a rule, are obliged to deliver the copies in print, no matter/even if the article can be found online. This is due to the copyright rules that the libraries are subject to. 

You can read more about online access to the library’s materials in this guide. The most common problems are described in our FAQ.

SDU Library's EAN number is: 5798000423596